Part-Time Retail Sales Leader: Elevate Customer Experience

The Michael's Companies; Sandusky (OH); On-site; USD 19,286 - 23,143; Part time

Job summary

The Michaels Companies Inc. is seeking a Part-time Sales Manager in Sandusky, OH to lead a high-performing store team and deliver an engaging customer experience.

You will oversee front-end and service operations, coach associates, and ensure adherence to SOPs and brand standards. You will drive KPI results through customer-focused coaching, effective day-to-day execution, and omni-channel support, including POS, BOPIS and special store programs, while maintaining a safe and compliant

Qualifications

• Minimum 3+ years retail leadership experience.
• Proven ability to drive sales and customer satisfaction.
• Strong coaching and daily operations execution.

Responsibilities

• Lead and coach team to follow SOPs and company programs.
• Ensure store policies, conditions and results.
• Model customer experience and selling behaviors to improve conversion.
• Provide Manager-on-Duty coverage, floor leadership and daily operations.
• Oversee POS and Self-Checkout operations and omni-channel service.
• Oversee loyalty programs and in-store events and shop programs.
• Drive sales and operational excellence in specialty shops and programs.
• Train and develop team through onboarding and ongoing coaching.

Skills

Retail leadership

Customer service

Operations management

Staff coaching

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. is seeking a Part-time Sales Manager in Sandusky, OH to lead a high-performing store team and deliver an engaging customer experience.

You will oversee front-end and service operations, coach associates, and ensure adherence to SOPs and brand standards. You will drive KPI results through customer-focused coaching, effective day-to-day execution, and omni-channel support, including POS, BOPIS and special store programs, while maintaining a safe and compliant