Part-Time Retail Lead: Omnichannel & Customer Experience

Michaels; Valdosta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels in Valdosta is seeking a Store Manager on Duty to deliver a customer-centric shopping experience and lead front-end operations. You will drive omnichannel processes, ensure SOP adherence, and coach the customer experience team to meet KPIs.

Responsibilities include inventory, shrink and safety programs, cash handling, and participating in truck unloading. This role requires strong leadership and a commitment to Michaels values.

Qualifications

• Retail management experience preferred.

Responsibilities

• Lead front-end operations and ensure customer-centric service.
• Manage and coach the customer experience team on the sales floor and cashier.
• Oversee SOP adherence, store policies, and brand standards.
• Drive omnichannel processes and in-store events.
• Assist with inventory, shrink, and safety programs.
• Serve as Manager on Duty (MOD) and role model positive behavior.

Skills

Retail management

Team leadership

Customer service

Omnichannel processes

Job description

Michaels in Valdosta is seeking a Store Manager on Duty to deliver a customer-centric shopping experience and lead front-end operations. You will drive omnichannel processes, ensure SOP adherence, and coach the customer experience team to meet KPIs.

Responsibilities include inventory, shrink and safety programs, cash handling, and participating in truck unloading. This role requires strong leadership and a commitment to Michaels values.