Part-Time Retail Lead — Elevate Customer Experience

Amazon Inc.; Fairfax (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

Amazon is seeking a Retail Lead Associate (Reduced-Time) for Customer Experience Operations in Fairfax, VA. You will assist with customer service operations, act as floor leader, and help maintain safety and quality standards.

Average weekly hours are 30-39 with shift from Tuesday to Saturday, 7:45am–1:15pm, and you will work flexible hours including nights, weekends, and holidays. Starting pay is 20.25 USD per hour, with benefits available.

Qualifications

• High school or equivalent diploma.
• 18 years of age or older.
• 1+ years in retail or customer-facing roles, or 1+ years as a floor leader or other leadership, or 1+ years Amazon experience.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior for the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback and escalate issues to help peers resolve customer problems.
• Contribute to continuous improvement of the customer experience and operations by developing best practices.
• Identify barriers and trends affecting customer and associate experience and support the manager in building a strong site culture.
• Maintain physical safety and quality standards of the site with management guidance.
• Adapt to a fast-changing, ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds and stand/walk for shifts up to 12 hours, with repetitive pushing/pulling/squatting/bending/reaching.

Skills

Customer service

Retail experience

Leadership experience

Education

High school diploma or equivalent

Job description

Amazon is seeking a Retail Lead Associate (Reduced-Time) for Customer Experience Operations in Fairfax, VA. You will assist with customer service operations, act as floor leader, and help maintain safety and quality standards.

Average weekly hours are 30-39 with shift from Tuesday to Saturday, 7:45am–1:15pm, and you will work flexible hours including nights, weekends, and holidays. Starting pay is 20.25 USD per hour, with benefits available.