Evening Retail Lead, CX Ops

Amazon Inc.; California (MO); On-site; USD 24,000 - 35,000; Full time

Job summary

Amazon Inc. is hiring a Retail Lead Associate (Reduced-Time) for the Customer Experience Operations team. The role supports customer service operations and floor leadership, with average 30–39 hours per week and a starting pay of $21.35 per hour plus benefits.

Shift availability Tuesdays through Saturdays 3:45 pm–10:15 pm is required. You will engage customers, assist with inventory processes, coach peers, and help maintain safety and quality on site.

Qualifications

• Minimum high school diploma or equivalent.
• 1+ years in retail, customer-facing, or leadership roles.
• Experience using inventory management systems is a plus.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior for the team.
• Utilize inventory systems to scan, process, and count products.
• Provide peer feedback and escalate issues to help peers resolve customer issues.

Skills

Customer service

Leadership

Attention to detail

Communication

Education

High school diploma

Tools

Inventory management systems

Job description

Amazon Inc. is hiring a Retail Lead Associate (Reduced-Time) for the Customer Experience Operations team. The role supports customer service operations and floor leadership, with average 30–39 hours per week and a starting pay of $21.35 per hour plus benefits.

Shift availability Tuesdays through Saturdays 3:45 pm–10:15 pm is required. You will engage customers, assist with inventory processes, coach peers, and help maintain safety and quality on site.