Evening Retail Lead: Customer Experience Ops

Amazon; Portland (OR); On-site; USD 28,000 - 30,000; Part time

Job summary

Amazon in Portland, OR is hiring a Retail Lead Associate (Reduced-Time) to support Customer Experience Operations. Pay starts at $20.35 per hour with benefits and reduced-time hours averaging 30–39 per week.

The role requires open availability Tue–Sat from 2:45pm to 9:15pm and involves leadership duties on the floor along with customer service responsibilities. You will help manage customer interactions, use inventory systems, and contribute to improving our service delivery in a fast-paced,

Qualifications

• High school diploma or equivalent.
• Are 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon experience.
• Experience in training others preferred.

Responsibilities

• Interact with customers using customer engagement strategies and model desired behavior for the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback and escalate issues to assist peers.
• Contribute to continuous improvement of customer experience and operations.
• Identify barriers and communicate trends affecting customer and associate experience.
• Maintain site safety and quality standards with the manager.
• Work in a fast-changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.

Job description

Amazon in Portland, OR is hiring a Retail Lead Associate (Reduced-Time) to support Customer Experience Operations. Pay starts at $20.35 per hour with benefits and reduced-time hours averaging 30–39 per week.

The role requires open availability Tue–Sat from 2:45pm to 9:15pm and involves leadership duties on the floor along with customer service responsibilities. You will help manage customer interactions, use inventory systems, and contribute to improving our service delivery in a fast-paced,