Retail Keyholder - Williamsburg (Evenings & Weekends)

Framebridge; New York (NY); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical benefits

401(k) plan

Parental leave

Flexible PTO

Framebridge discounts

EAP

Commuter benefits

Pet insurance

Job summary

Framebridge in Brooklyn, NY is hiring a Retail Part Time Keyholder for our Williamsburg store. As a keyholder you will lead on the floor, ensure exceptional service, assist in onboarding and training, and support store operations to meet financial goals.

Responsibilities include coaching team members, sharing product knowledge, resolving issues, and helping maintain an inviting, design-forward customer experience.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Flexible hours including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Keyholder experience

Customer service

Strong communication

Interpersonal skills

Education

Design/Marketing degree (preferred)

Job description

Framebridge in Brooklyn, NY is hiring a Retail Part Time Keyholder for our Williamsburg store. As a keyholder you will lead on the floor, ensure exceptional service, assist in onboarding and training, and support store operations to meet financial goals.

Responsibilities include coaching team members, sharing product knowledge, resolving issues, and helping maintain an inviting, design-forward customer experience.