Part-Time Reservationist & CSR — Union Benefits

Transdev North America, Inc.; New Carrollton (MD); In loco; USD 29.000 - 50.000; Part-time

Vantaggi offerti da questo lavoro

Comprehensive benefits package

Paid time off

Career growth opportunities

Paid sick leave

Descrizione del lavoro

Transdev North America, Inc. in New Carrollton, MD is hiring a part-time Reservationist/Customer Service Representative from 12:30 PM to 4:30 PM to schedule transportation and provide excellent service.

The role requires a high school diploma or GED and 2 years of reservationist or customer service experience, plus strong communication, computer literacy, and data-entry skills. DOT requirements may apply; a union wage scale applies with competitive benefits.

Competenze

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Mansioni

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verifying “No Shows” with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Conoscenze

Communication skills

Computer literacy

Customer service experience

Formazione

High school diploma or GED

Strumenti

Reservation system software

Descrizione del lavoro

Transdev North America, Inc. in New Carrollton, MD is hiring a part-time Reservationist/Customer Service Representative from 12:30 PM to 4:30 PM to schedule transportation and provide excellent service.

The role requires a high school diploma or GED and 2 years of reservationist or customer service experience, plus strong communication, computer literacy, and data-entry skills. DOT requirements may apply; a union wage scale applies with competitive benefits.