Reservationist & Customer Service – Mobility Solutions

Transdev; Brisbane (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Sick leave 48 hours per year

Medical, dental & vision after 120 cal

Life insurance

401k retirement benefits

Company holidays

Job summary

Transdev in San Francisco, CA is seeking a Reservationist/Customer Service Representative to intercept customer calls and schedule transportation. The role emphasizes safety and customer satisfaction within a unionized environment.

The position offers competitive pay under the union payscale, comprehensive benefits after probation, paid time off, and opportunities for career growth within a large mobility company.

Qualifications

• 2 years reservationist or customer service experience.
• High school diploma or GED required.
• Computer literate.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verifying “No Shows” with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Skills

Reservationist experience

Excellent communication

Computer literate

Flexible shifts

Education

High school diploma or GED

Job description

Transdev in San Francisco, CA is seeking a Reservationist/Customer Service Representative to intercept customer calls and schedule transportation. The role emphasizes safety and customer satisfaction within a unionized environment.

The position offers competitive pay under the union payscale, comprehensive benefits after probation, paid time off, and opportunities for career growth within a large mobility company.