Reservationist

Transdev; Irvine (CA); On-site; USD 24,975 - 25,719; Full time

Benefits offered by this job

Medical, vision, and dental coverage

401(k) savings plan

Paid holidays, vacation, and sick time

Job summary

A transportation service provider in Irvine, CA is looking for a Reservationist to handle customer calls and manage transportation scheduling. Candidates need to have a high school diploma or GED along with prior customer service experience. This full-time position offers competitive hourly pay ranging from $18.13 to $18.67, and includes benefits like medical coverage and paid time off. The job requires excellent communication skills and the ability to work in a fast-paced environment.

Qualifications

• Reservationist or customer service experience required.
• Excellent communication and listening skills are essential.
• Subject to DOT drug testing and physical as applicable.

Responsibilities

• Answer customer calls and input ride information into the system.
• Resolve service-related complaints and document trip authorizations.
• Enter new customer information with high accuracy.

Skills

Customer service orientation

Excellent communication

Professional telephone etiquette

Computer literate

Education

High school diploma or GED

Job description

Reservationist

Transdev in Irvine, CA is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service‑oriented people who are dedicated to safety.

Competitive compensation: $18.13/hr – $18.67/hr.

Benefits include:

• Medical, vision, and dental coverage; 401(k) savings plan.
• Paid holidays, vacation, and sick time.

Key Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Enter data with an error rate of 1% or less for transportation type, pickup times, appointment times, addresses, and other information as outlined in the operations and procedures manual.
• Resolve service‑related complaints.
• Document trip authorization according to procedures.
• Other duties as required.

Qualifications

• High school diploma or GED required.
• Reservationist or customer service experience.
• Computer literate.
• Excellent communication and listening skills.
• Professional telephone etiquette.
• Subject to a DOT drug testing and physical as applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods of sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drug‑free workplace: Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.) and successfully pass a pre‑employment drug screen.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Operations Support

Job Type: Full Time

Req ID: 7037

Pay Group: 2V9

Cost Center: 55373

Email: [e-mail]

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.