Empathetic Transportation Reservations Specialist

Transdev North America; San Bernardino (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k) savings plan

Paid holidays

Job summary

Transdev North America in San Bernardino, CA is hiring a Reservationist to intercept customer calls and schedule transportation. You will input ride information into a computerized scheduling system and update records with accuracy.

We seek friendly, safety‑minded individuals with a high school diploma or GED and reservation or customer service experience. Strong communication and professional telephone etiquette are required; DOT-related screenings may apply.

Qualifications

• High school diploma or GED required.
• Reservationist or customer service experience.
• Computer literate.
• Excellent communication and listening skills.
• Exercise professional telephone etiquette.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Enter data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in the operations and procedures manual.
• Resolve service-related complaints.
• Documents trip authorization according to procedures.
• Other duties as required.

Skills

Reservationist experience

Customer service experience

Computer literacy

Communication skills

Telephone etiquette

DOT drug testing compliance

Education

High school diploma or GED

Job description

Transdev North America in San Bernardino, CA is hiring a Reservationist to intercept customer calls and schedule transportation. You will input ride information into a computerized scheduling system and update records with accuracy.

We seek friendly, safety‑minded individuals with a high school diploma or GED and reservation or customer service experience. Strong communication and professional telephone etiquette are required; DOT-related screenings may apply.