Reservation Specialist — Customer Care (SF)

Transdev North America, Inc.; Brisbane (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid Sick Leave

Medical, dental & vision after 120 cal

Life Insurance

401k retirement benefits

Company holidays

Job summary

Transdev in San Francisco, CA is seeking a Reservationist/Customer Service Representative to intercept customer calls and schedule transportation. The role emphasizes safety and service orientation in a fast-paced environment.

The position offers union-negotiated wages under the Teamsters Local 853 and a comprehensive benefits package, with paid time off and opportunities for career growth.

Qualifications

• 2 years reservationist or customer service experience.
• High school diploma or GED required.
• Computer literate.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verifying “No Shows” with customers.
• Resolve service‑related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Skills

Reservationist experience

Customer service experience

Excellent communication

Computer literate

Shift flexibility

US work eligibility

Education

High school diploma or GED

Job description

Transdev in San Francisco, CA is seeking a Reservationist/Customer Service Representative to intercept customer calls and schedule transportation. The role emphasizes safety and service orientation in a fast-paced environment.

The position offers union-negotiated wages under the Teamsters Local 853 and a comprehensive benefits package, with paid time off and opportunities for career growth.