Reservation & Customer Service Specialist (SF)

Transdev; California; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Medical, dental & vision after 120 cal

401k retirement plan

Life insurance

Job summary

Transdev in San Francisco, CA is seeking a Reservationist/Customer Service Representative to intercept calls and schedule transportation. You will input ride details into a computerized scheduling system and manage customer information with attention to accuracy and timeliness.

This full-time role requires 2 years of reservation or customer service experience, a high school diploma or GED, and strong communication skills.

Qualifications

• 2 years reservationist or customer service experience.
• High school diploma or GED required.
• Computer literate
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verifying “No Shows” with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Skills

Reservation experience

Communication skills

Computer literacy

Flexible schedule

Education

High school diploma or GED

Tools

Scheduling software

Job description

Transdev in San Francisco, CA is seeking a Reservationist/Customer Service Representative to intercept calls and schedule transportation. You will input ride details into a computerized scheduling system and manage customer information with attention to accuracy and timeliness.

This full-time role requires 2 years of reservation or customer service experience, a high school diploma or GED, and strong communication skills.