Reservationist/CSR (Part-Time)

Transdev North America; New Carrollton (MD); On-site; USD 29,000 - 50,000; Part time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Career growth opportunities

Paid sick leave

Job summary

Transdev North America, Inc. in New Carrollton, MD is hiring a part-time Reservationist/Customer Service Representative from 12:30 PM to 4:30 PM to schedule transportation and provide excellent service.

The role requires a high school diploma or GED and 2 years of reservationist or customer service experience, plus strong communication, computer literacy, and data-entry skills. DOT requirements may apply; a union wage scale applies with competitive benefits.

Qualifications

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verifying “No Shows” with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Skills

Communication skills

Computer literacy

Customer service experience

Education

High school diploma or GED

Tools

Reservation system software

Job description

Join the Transdev team in New Carrollton, MD! We’re hiring a part-time Reservationist/Customer Service Representative to work 12:30 PM – 4:30 PM. In this role, you’ll assist customers by scheduling transportation and providing excellent service. We’re seeking friendly, dependable people who take pride in safety and helping others.

Transdev is proud to offer competitive pay with union-negotiated wages, union membership through ATU (Amalgamated Transit Union), comprehensive benefits package, paid time off and opportunities for career growth and advancement.

CBA Position

• $21.00 - $36.60 (Union Collective Bargaining Agreement Pay Scale)
• Starting pay $21.00 with progression to $36.60 over 7 years.

Benefits Include

• Paid Sick Leave: Part-time employees may be eligible for 40 hours yearly based on hours worked.

Key Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verifying “No Shows” with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Qualifications

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Work is accomplished indoors in air conditioned or well-ventilated facilities
• Sit, type, and look at a computer for extended periods (up to 6–9 hours per day)
• Must be able to communicate effectively in person, by phone, and in written correspondence
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us. [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ