Part-Time Remote E-Referral Coordinator

Humana, Inc.; Lansing (MI); Remote; USD 40,000 - 52,000; Part time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Disability insurance

Life insurance

Job summary

Humana, Inc. is seeking an E-Referral Specialist for a part-time remote role with weekend hours. You will be the initial contact for referrals, collecting data, ensuring compliance, and following up on decisions.

Responsibilities include monitoring multiple e-referral systems, managing emails, and coordinating with branches. A high school diploma is required; typing 40 wpm, MS Office proficiency, and strong time management are essential. Travel is minimal.

Qualifications

• High School Diploma or its equivalent.
• Can type 40 words per minute or more.
• Comprehend and apply principles of basic math while analyzing data and generating reports.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams.
• Good logical thinking and decision-making skills.
• Can follow strict timelines.
• Communication with all levels of management.
• Can work with multiple screens/systems ensuring accuracy to detail.
• Time management skills and can work in a fast-paced environment.
• Must read, write and speak fluent English.
• Must have good and regular attendance.
• Approximate percent of time required to travel: 0%

Responsibilities

• Monitor multiple e-referral systems to identify new referrals and manage alerts and notifications.
• Monitor email for request to pull referrals from all applicable referral systems. Perform follow-up and manage all related communication.
• Scan documentation to determine patient eligibility for services (service area, orders, insurance, etc.)
• Monitor status of all referrals received, follow up with each throughout process, reports on status weekly.
• Communicate with branch, sales, and leadership by email or phone for status updates and referral decisions.
• Daily management of ERST log with all referrals and ROCs decisions.
• Maintain acceptable productivity level, as determined by work assignment and departmental standards.
• Comply with and follow all regulatory compliance areas, policies & procedures, and company best practices.

Skills

Typing 40 wpm

Math skills

MS Office

Communication

Attention to detail

Time management

Fluent English

Education

High School Diploma or equivalent

Associate degree

Tools

EPIC systems

eReferral portals

Job description

Humana, Inc. is seeking an E-Referral Specialist for a part-time remote role with weekend hours. You will be the initial contact for referrals, collecting data, ensuring compliance, and following up on decisions.

Responsibilities include monitoring multiple e-referral systems, managing emails, and coordinating with branches. A high school diploma is required; typing 40 wpm, MS Office proficiency, and strong time management are essential. Travel is minimal.