Part-Time Public Service Call Center Rep (Hybrid)

Sarasota County Government; United States; Híbrido; USD 22.000 - 30.000; Tempo parcial

Resumo da vaga

Sarasota County Government in Florida is seeking a part-time OPS Call Center Customer Service Representative to join the 311 Contact Center. You will answer questions, connect residents with services, and support multiple departments in a fast-paced environment.

Ideal candidates have at least 1 year of customer service experience, knowledge of Sarasota communities, and are comfortable with English; Spanish bilingual skills are a plus.

Qualificações

• At least 1 year of customer service or call center experience.
• Familiar with Sarasota County communities.
• Bilingual in Spanish is a plus.

Responsabilidades

• Receive, research, refer, and respond to public and county employee inquiries.
• Determine service type and respond to citizen requests.
• Furnish callers with service request tracking numbers and follow-up inquiries.
• Advise callers of projected service times and status.
• Document caller information and enter it into a work/asset management system.

Conhecimentos

Customer service

Bilingual Spanish

Formação

High School diploma

Descrição da vaga

Sarasota County Government in Florida is seeking a part-time OPS Call Center Customer Service Representative to join the 311 Contact Center. You will answer questions, connect residents with services, and support multiple departments in a fast-paced environment.

Ideal candidates have at least 1 year of customer service experience, knowledge of Sarasota communities, and are comfortable with English; Spanish bilingual skills are a plus.