PN 12563 - 311 Customer Service Representative (Part-Time, OPS/Temporary)

Sarasota County Government; United States; Hybrid; USD 2,630,000 - 3,224,000; Part time

Job summary

Sarasota County’s 311 Contact Center is hiring a part-time OPS Call Center Customer Service Representative. The role supports residents by answering questions and connecting them with services across 17 county departments, serving as the county’s front door in a high-volume environment.

Ideal candidates have at least 1 year of customer service or call center experience; bilingual Spanish is a plus. The position is temporary, about six months, 29 hours per week max, with potential hybrid work 1–2

Qualifications

• High School Diploma or equivalent required.
• One year of customer service or call center experience preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information.
• Determine what type of service is being requested and respond to citizen requests.
• Furnish callers with service request tracking numbers and work orders for follow-up inquiries.
• Advise callers of the projected service, completion time, and status of their requests.
• Document the caller's information and the nature of the request, and enter it into a work/asset management system.

Skills

Customer service

Call center

Bilingual Spanish

Education

High School Diploma or equivalent

Tools

Public-facing software knowledge

Job description

Department: CommunicationsAbout Our Job

Looking for a flexible part-time opportunity where you can make an impact and gain valuable local government experience? Sarasota County’s 311 Contact Center is hiring a part-time OPS Call Center Customer Service Representative — a great starting point for joining the County and learning how local government operates. As the County’s “front door,” you’ll support residents by answering questions and connecting them with services across all 17 Sarasota County departments, giving you unique exposure to County operations in a fast-paced, high-volume environment.

Job Description:

If you’re tech-savvy, customer-focused, and enjoy helping others, this could be a great fit. Ideal candidates have at least 1 year of customer service or call center experience, are familiar with Sarasota County communities (including Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port), and bilingual Spanish skills are a plus.

This temporary OPS position is expected to last approximately six months, offers part-time hours with flexibility, and is paid $19.09/hour.

About The Position

In this role, you will receive, research, refer, and respond to the general public and county employees for government services. For more information, see below...

• Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information.
• Determine what type of service is being requested and respond to citizen requests.
• Furnish callers with service request tracking numbers and work orders for follow-up inquiries.
• Advise callers of the projected service, completion time, and status of their requests.
• Document the caller's information and the nature of the request, and enter it into a work/asset management system.

About the Schedule

Work Hours:

• Part-Time, Up to 29 hours per week (flexible).
• This position offers the possibility of hybrid work 1-2 days per week after meeting the six-month probationary period!

About You

To be considered for this role, you must have the following:

• High School Diploma or equivalent education.

Please note that these are not requirements but bonuses for your consideration.

• Bilingual in Spanish.
• One (1) year of experience in a clerical or customer service environment.
• Working knowledge of computer software dealing with public response.
• Knowledge of Sarasota County and all of the geographic areas/cities such as Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port.

Physical Demands:

Employees in this role must occasionally lift and/or move up to 10 lbs.

About Everything Else

Pay Rate: $19.09/hr

OPS positions are not eligible for benefits and are only paid for hours worked.

Employee Type:

OPS / Temporary (Fixed Term)

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

Benefits:

Employee benefits and Florida Retirement System contributions are not available for seasonal and temporary positions. Positions marked Full Time and Regular (Budgeted) are eligible for benefits, for more information about employee benefits, please click this link or visit SCGov.net .

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members.

Sarasota County prohibits discrimination in all services, programs or activities.

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.