311 Customer Service Representative (Part-Time, OPS/Temporary)

Sarasota County Government; United States; Ibrido; USD 22.000 - 30.000; Part-time

Descrizione del lavoro

Sarasota County Government in Florida is seeking a part-time OPS Call Center Customer Service Representative to join the 311 Contact Center. You will answer questions, connect residents with services, and support multiple departments in a fast-paced environment.

Ideal candidates have at least 1 year of customer service experience, knowledge of Sarasota communities, and are comfortable with English; Spanish bilingual skills are a plus.

Competenze

• At least 1 year of customer service or call center experience.
• Familiar with Sarasota County communities.
• Bilingual in Spanish is a plus.

Mansioni

• Receive, research, refer, and respond to public and county employee inquiries.
• Determine service type and respond to citizen requests.
• Furnish callers with service request tracking numbers and follow-up inquiries.
• Advise callers of projected service times and status.
• Document caller information and enter it into a work/asset management system.

Conoscenze

Customer service

Bilingual Spanish

Formazione

High School diploma

Descrizione del lavoro

Communications About Our Job

Looking for a flexible part‑time opportunity where you can make an impact and gain valuable local government experience? Sarasota County’s 311 Contact Center is hiring a part-time OPS Call Center Customer Service Representative - a great starting point for joining the County and learning how local government operates. As the County’s “front door,” you’ll support residents by answering questions and connecting them with services across all 19 Sarasota County departments, giving you unique exposure to County operations in a fast‑paced, high‑volume environment.

Job Description

If you’re tech‑savvy, customer‑focused, and enjoy helping others, this could be a great fit. Ideal candidates have at least 1 year of customer service or call center experience, are familiar with Sarasota County communities (including Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port), and bilingual Spanish skills are a plus.

This temporary OPS position is expected to last approximately six months, offers part‑time hours with flexibility, and is paid $19.09/hour.

About The Position

In this role, you will receive, research, refer, and respond to the general public and county employees for government services. For more information, see below:

• Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information.
• Determine what type of service is being requested and respond to citizen requests.
• Furnish callers with service request tracking numbers and work orders for follow‑up inquiries.
• Advise callers of the projected service, completion time, and status of their requests.
• Document the caller's information and the nature of the request, and enter it into a work/asset management system.

About the Schedule

Work Hours:

• Part‑Time, Up to 29 hours per week (flexible).
• This position offers the possibility of hybrid work 1‑2 days per week after meeting the six‑month probationary period!

About You

To be considered for this role, you must have the following:

• High School Diploma or equivalent education.

The ideal candidate has the following knowledge, skills, and/or abilities:

Please note that these are not requirements but bonuses for your consideration.

• Bilingual in Spanish.
• One (1) year of experience in a clerical or customer service environment.
• Working knowledge of computer software dealing with public response.
• Knowledge of Sarasota County and all of the geographic areas/cities such as Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port.

Physical Demands

Employees in this role must occasionally lift and/or move up to 10 lbs.

Pay Rate

$19.09/hr

Benefits

OPS positions are not eligible for benefits and are only paid for hours worked.

Employee Type

OPS / Temporary (Fixed Term)

Interview Process

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in‑person interview(s).

Required First Day Documents

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)

Benefits & Retirement System

Employee benefits and Florida Retirement System contributions are not available for seasonal and temporary positions.

Diversity & Inclusion

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County - Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service - internally and externally.

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco‑Free/Drug‑Free Workplace.