Customer Service Rep - Growth & 401K Match

Cool Today; Sarasota (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay and commission

Robust PTO plan

Health, Vision and Dental plans

401K with company match up to 30%

Life Insurance & Disability

Job summary

Cool Today in Sarasota, FL is hiring Customer Service Representatives to join a dynamic, people-first team. You will handle high-volume inbound calls, make outbound calls, respond to emails, and help schedule service appointments while updating customer accounts.

We offer competitive hourly pay with commission, a robust benefits package, and opportunities for professional development in a supportive, collaborative environment.

Qualifications

• High School Diploma or GED preferred.
• 1 year customer service experience.
• Basic computer proficiency, particularly with Microsoft applications.
• Experience with Service Titan is a plus.
• Fluent in reading, writing and speaking English; ability to sit for long periods.
• Shift flexibility.

Responsibilities

• Successfully handle high volume inbound customer service calls.
• Make/handle high volume outbound calls.
• Respond to e-mail inquiries.
• Receive and record completed work orders from field technicians.
• Expedite unresolved customer grievances to designated departments for further investigation.
• Maintain accurate customer information and scheduled appointment details.
• Actively promote and sell new or additional services or products when applicable.

Skills

Customer service experience

MS Office

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

Cool Today in Sarasota, FL is hiring Customer Service Representatives to join a dynamic, people-first team. You will handle high-volume inbound calls, make outbound calls, respond to emails, and help schedule service appointments while updating customer accounts.

We offer competitive hourly pay with commission, a robust benefits package, and opportunities for professional development in a supportive, collaborative environment.