Bilingual Call Center Advocate – Government Benefits

Florida; Miami (FL); Vor Ort; USD 34.000 - 52.000; Vollzeit

Zusammenfassung

The Florida Department of Children and Families in Miami is seeking an OPS Call Center Services Representative to handle eligibility questions, process applications, and assist customers by phone in a busy call center.

Two years of customer service experience required; bilingual ability preferred Spanish/English or Creole/English; mandatory paid training; full-time schedule (40 hours/week) in-office location.

Qualifikationen

• Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Must attend an 8 - 12-week mandatory paid training course.
• Preference for bilingual in Spanish/English or Creole/English.

Aufgaben

• Answer general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Process a variety of eligibility related work activities within designated time frames
• Educate customers on the benefits and features of My ACCESS Account including account set-up and password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
• Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
• Assists customers with referrals to other agencies and community resources.

Kenntnisse

Customer service

Eligibility

Communication

Data entry

Jobbeschreibung

The Florida Department of Children and Families in Miami is seeking an OPS Call Center Services Representative to handle eligibility questions, process applications, and assist customers by phone in a busy call center.

Two years of customer service experience required; bilingual ability preferred Spanish/English or Creole/English; mandatory paid training; full-time schedule (40 hours/week) in-office location.