Part-Time Government Call Center Specialist

Sarasota County Government; United States; Hybrid; USD 21,000 - 26,000; Part time

Job summary

Sarasota County’s 311 Contact Center is hiring a part-time OPS Call Center Customer Service Representative. The role supports residents by answering questions and connecting them with services across 17 county departments, serving as the county’s front door in a high-volume environment.

Ideal candidates have at least 1 year of customer service or call center experience; bilingual Spanish is a plus. The position is temporary, about six months, 29 hours per week max, with potential hybrid work 1–2

Qualifications

• High School Diploma or equivalent required.
• One year of customer service or call center experience preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information.
• Determine what type of service is being requested and respond to citizen requests.
• Furnish callers with service request tracking numbers and work orders for follow-up inquiries.
• Advise callers of the projected service, completion time, and status of their requests.
• Document the caller's information and the nature of the request, and enter it into a work/asset management system.

Skills

Customer service

Call center

Bilingual Spanish

Education

High School Diploma or equivalent

Tools

Public-facing software knowledge

Job description

Sarasota County’s 311 Contact Center is hiring a part-time OPS Call Center Customer Service Representative. The role supports residents by answering questions and connecting them with services across 17 county departments, serving as the county’s front door in a high-volume environment.

Ideal candidates have at least 1 year of customer service or call center experience; bilingual Spanish is a plus. The position is temporary, about six months, 29 hours per week max, with potential hybrid work 1–2