Part-Time Patient Services & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Lebanon (Lebanon County); On-site; USD 36,000 - 48,000; Part time

Job summary

Penn Medicine is a leading academic medical center dedicated to patient care, research, and education. This part-time role focuses on patient scheduling, registration, insurance verification, and coordination of tests and services across hospital and physician offices.

The ideal candidate brings 1 year of clerical or customer service experience, basic keyboarding skills, and familiarity with electronic medical records such as Epic.

Qualifications

• High School Diploma or GED (Required).
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year experience with basic keyboarding, personal computer use, and other office setting equipment.
• For Regional Positions - Valid driver’s license is required.
• One year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines and order release process es.
• One year prior experience of Revenue Cycle in a Hospital Medical Office Setting.
• Previous Epic or equivalent Electronic Medical Record experience.

Responsibilities

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services.
• Verifies patient, guarantor, coverage and hospital account information; enters orders for applicable tests.
• Disseminates or discusses information with patients regarding co-pays, pre-appointment preparation, and arrival times.
• Completes documentation for regulatory needs and release of orders.
• Screens and relay messages for emergent, urgent and non-urgent calls.

Skills

Customer service

Registration

Insurance verification

EMR experience

Data entry

Education

High School Diploma or GED

Tools

Epic

Job description

Penn Medicine is a leading academic medical center dedicated to patient care, research, and education. This part-time role focuses on patient scheduling, registration, insurance verification, and coordination of tests and services across hospital and physician offices.

The ideal candidate brings 1 year of clerical or customer service experience, basic keyboarding skills, and familiarity with electronic medical records such as Epic.