Patient Services Specialist (Front Desk)

Intermountain Healthcare Inc.; Riverton (UT); Sur place; USD 25 000 - 33 000; Temps partiel

Résumé du poste

Intermountain Health in Riverton, Utah, seeks a Part-time Patient Service Representative to join Rose Canyon Clinic. As the first point of contact, you’ll greet patients, check-in/out, verify information, and help ensure a smooth patient experience.

This PRN role offers varied hours (7:00am–7:00pm when needed) with an hourly range of $18.31–$23.80, and no guaranteed hours. The team emphasizes respectful, accurate service and efficient patient registration and billing support.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
• One year of customer service experience involving interactions with customers is preferred.
• Billing and collections experience is preferred.
• Computer literacy in using EMR systems and other relevant software is preferred.
• High school diploma or GED preferred.
• Multilingual is a plus.

Responsabilités

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Connaissances

Customer service

Data entry

Interpersonal skills

PHI privacy

Team collaboration

Formation

High school diploma or GED

Outils

EMR systems

Registration system

Description du poste

Intermountain Health in Riverton, Utah, seeks a Part-time Patient Service Representative to join Rose Canyon Clinic. As the first point of contact, you’ll greet patients, check-in/out, verify information, and help ensure a smooth patient experience.

This PRN role offers varied hours (7:00am–7:00pm when needed) with an hourly range of $18.31–$23.80, and no guaranteed hours. The team emphasizes respectful, accurate service and efficient patient registration and billing support.