Patient Access & Financial Concierge – Evening Shift

Mercy Co; Lebanon (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy Lebanon ER is seeking a Patient Access Representative for the evenings to be the first point of contact for patients and uphold Mercy's service standards. You will facilitate registration, scheduling, benefit verification, pre-certification, financial clearance, and collection of patient financial responsibility, while documenting outcomes accurately.

The role requires clerical and customer service experience, familiarity with medical terminology, and the ability to work under pressure

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule, register patients and verify benefits.
• Perform pre-certification and financial clearance.
• Explain financial responsibility and collect payment as needed.
• Document outcomes of financial conversations.
• Maintain accurate patient data in the electronic record.
• Liaise with patients, physicians and insurance companies.

Skills

Communication

Customer service

Detail-oriented

Organization

Stress management

Computer skills

Education

High School diploma

Some college helpful

Tools

10-key calculator

Computer keyboard

Job description

Mercy Lebanon ER is seeking a Patient Access Representative for the evenings to be the first point of contact for patients and uphold Mercy's service standards. You will facilitate registration, scheduling, benefit verification, pre-certification, financial clearance, and collection of patient financial responsibility, while documenting outcomes accurately.

The role requires clerical and customer service experience, familiarity with medical terminology, and the ability to work under pressure