Patient Service Representative (Part Time - Mercy Hospital LEBANON)

Mercy Co; Lebanon (MO); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Retirement plans

Job summary

Mercy Hospital Lebanon is seeking a part-time Patient Service Representative to be the first point of contact for patients and visitors. You will manage front-desk operations, support scheduling, and communicate patient financial responsibilities with empathy and accuracy.

The role emphasizes privacy, professionalism, and the ability to handle inquiries while maintaining a positive patient experience. A high school diploma or equivalent is required, with strong customer service skills preferred.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills essential.
• Ability to explain payment options and assist with financial conversations.
• Accurate data entry and attention to detail required.

Responsibilities

• Greet patients and visitors and manage front-desk operations.
• Assist with scheduling and clinic workflows to ensure a smooth patient experience.
• Explain patient financial responsibility and collect payments when applicable.
• Maintain confidentiality and follow privacy policies in all interactions.

Skills

Front desk operations

Customer service

Communication

Data entry

Privacy and confidentiality

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Locate at Mercy Hospital LEBANON

PART TIME

Lebanon, Missouri

Education

• High school diploma or equivalent.

Minimum Qualifications

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Experience

• One year of applicable medical office experience.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.