Part-Time Patient Care & Scheduling Coordinator

Affinity Eye Care; Northampton (MA); Hybrid; USD 29,000 - 39,000; Part time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount

HSA/FSA

PTO

Paid Holidays

Job summary

Northampton Vision Specialists is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization for a seamless visit.

You will greet patients, handle calls and emails, verify insurance, enter demographics in EMR, and coordinate with clinical teams to ensure smooth transitions.

Part-time, on-site position with benefits including 401(k) with Match, Vision Discount, and PTO; strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and maintain confidentiality.
• Team-oriented with patient-centered service.

Responsibilities

• Greet patients, customers, and vendors; primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email communications.
• Schedule patient appointments and optimize provider schedules.
• Execute appointment confirmations and reminders to reduce no-show rates.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Communicate coverage and patient financial responsibility.
• Prepare patient charts and required documentation before visits.
• Process charges, co-pays, payments in EMR; allocate balances.
• Run reports to ensure charges billed and up-to-date.
• Monitor daily patient flow and adjust schedules to prevent bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for transitions.
• Assist retention outreach and recall appointments.
• Maintain organized front office; other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Phone & email handling

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Northampton Vision Specialists is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization for a seamless visit.

You will greet patients, handle calls and emails, verify insurance, enter demographics in EMR, and coordinate with clinical teams to ensure smooth transitions.

Part-time, on-site position with benefits including 401(k) with Match, Vision Discount, and PTO; strong communication and organizational skills are essential.