Part-Time Patient Care Concierge — Evenings & Weekends

Summit Medical Group; Livingston (NJ); In loco; USD 25.000 - 30.000; Part-time

Descrizione del lavoro

Summit Medical Group is seeking a friendly Registration Specialist to join our patient-centered team in Livingston or New Providence. This part-time role requires weekend and evening availability, covering shifts Monday through Friday 12 PM–8 PM and weekends 8 AM–5 PM.

You will greet patients, verify demographics and insurance, collect payments, schedule appointments, and support colleagues in the front desk.

Competenze

• High School Graduate or GED required. Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Windows based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Mansioni

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Conoscenze

Customer service

English communication

Organization & multitasking

Telephone etiquette

Basic computer skills

Formazione

High School Diploma or GED

Associate degree preferred

Strumenti

EHR experience

Practice Management System

Windows-based computer environment

Descrizione del lavoro

Summit Medical Group is seeking a friendly Registration Specialist to join our patient-centered team in Livingston or New Providence. This part-time role requires weekend and evening availability, covering shifts Monday through Friday 12 PM–8 PM and weekends 8 AM–5 PM.

You will greet patients, verify demographics and insurance, collect payments, schedule appointments, and support colleagues in the front desk.