Part-Time Overnight Front Desk Auditor – Guest Experience

Colwen Management Inc; Sudbury (MA); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Medical Insurance with Company-Funded

Dental Insurance

Vision Insurance

Flexible Spending Accounts

401K Plan - Traditional & Roth Options

Hotel Discount Travel Program for Assc

Exclusive Associate Discounts

Training and Development Programs

Career Advancement Opportunities

Job summary

Fairfield Inn Sudbury, a Colwen Hotels Property, is seeking a friendly Part Time Night Auditor to join our team for Sunday and Monday Nights. You will balance hotel transactions, respond to guest requests, and maintain a tidy front desk area.

Responsibilities include end-of-day posting, ledgers balancing, nightly close, and ensuring accurate daily reports while delivering exceptional guest service.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Overnight work schedule required, including weekends, and holidays.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
• Ensure prompt delivery of billing to guests.
• Ensure accuracy of daily closing reports.
• Process all payment types e.g. charges, cash, checks, debit, or credit cards.
• Communicate with Lead Audit team relating to daily closing and issues.
• Discreetly handle confidential guest information.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned.

Skills

Customer service

Attention to detail

Organizational skills

Night audit experience

Tools

Microsoft Office

Job description

Fairfield Inn Sudbury, a Colwen Hotels Property, is seeking a friendly Part Time Night Auditor to join our team for Sunday and Monday Nights. You will balance hotel transactions, respond to guest requests, and maintain a tidy front desk area.

Responsibilities include end-of-day posting, ledgers balancing, nightly close, and ensuring accurate daily reports while delivering exceptional guest service.