Overnight Front Desk Night Auditor & Guest Services

Colwen Management Inc; Framingham (MA); Hybrid; USD 25,000 - 33,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off

Employee Assistance Program

401K Plan

Hotel Discount Travel Program

Associate Discounts

Training and Development

Job summary

Renaissance Framingham Hotel & Conference Center, a Colwen Hotels Property, seeks a friendly Part-time Night Auditor to balance hotel transactions and close the day, respond to guest requests, and maintain a clean front desk area.

The role requires at least one year of related experience, strong communication and organizational skills, and proficiency with Microsoft Office. Training and development are provided along with employee benefits.

Qualifications

• One year of related experience in a hotel setting.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with local area and ability to provide directions.
• Proficient with Microsoft Office Suite.
• Ability to learn computer software programs and operate property management system.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Balance transactions and run night audit/daily close; back-up and roll date.
• Provide exceptional guest service.
• Maintain the front desk area neat and orderly; ensure check-in/out is timely.
• Communicate with Lead Audit team regarding daily closing and issues.
• Discreetly handle confidential guest information.

Skills

Customer service

Communication

Organizational skills

Front desk

Microsoft Office

PMS software

Guest relations

Local knowledge

Tools

Property Management System

Job description

Renaissance Framingham Hotel & Conference Center, a Colwen Hotels Property, seeks a friendly Part-time Night Auditor to balance hotel transactions and close the day, respond to guest requests, and maintain a clean front desk area.

The role requires at least one year of related experience, strong communication and organizational skills, and proficiency with Microsoft Office. Training and development are provided along with employee benefits.