Overnight Front Desk Auditor - Guest Service & Night Audit

Colwen Management Inc; Framingham (MA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Medical Insurance with Company-FundedH

Vision Insurance

Paid Time Off Programs

401K Plan - Traditional & Roth Options

Hotel Discount Travel Program

Job summary

Renaissance Framingham Hotel is seeking a friendly and detail-oriented Night Auditor to join our team. This overnight position balances hotel transactions, closes out the day, responds to guest requests, and maintains front desk cleanliness and appearance.

As part of Colwen Hotels, the Renaissance Framingham Hotel & Conference Center offers a reimagined experience with renovated rooms, event spaces, and dining outlets. Join us to deliver exceptional guest service in a fast-paced environment.

Qualifications

• One year of related hotel experience preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Office and common software programs.
• Familiarity with local area and ability to provide directions and maps.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
• Ensure prompt delivery of billing to guests.
• Ensure accuracy of daily closing reports.
• Process all payment types e.g. charges, cash, checks, debit, or credit cards.
• Communicate with Lead Audit team relating to daily closing and issues.
• Discreetly handle confidential guest information.Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned.

Skills

1 year experience

Verbal & written

Organizational skills

Customer service

Local area knowledge

Microsoft Office

PMS

Tools

PMS

Job description

Renaissance Framingham Hotel is seeking a friendly and detail-oriented Night Auditor to join our team. This overnight position balances hotel transactions, closes out the day, responds to guest requests, and maintains front desk cleanliness and appearance.

As part of Colwen Hotels, the Renaissance Framingham Hotel & Conference Center offers a reimagined experience with renovated rooms, event spaces, and dining outlets. Join us to deliver exceptional guest service in a fast-paced environment.