Part-Time Membership Concierge

YMCA of Memphis & the Mid-South; Collierville (TN); On-site; USD 14,000 - 17,000; Part time

Job summary

The YMCA of Memphis & the Mid-South is seeking a part-time Membership Associate at Schilling Farms YMCA in Collierville, TN. You will deliver friendly member service, promote memberships and programs, and maintain a welcoming lobby environment.

You will interview and tour prospective members, sell memberships, and help members connect with the YMCA community. The role requires strong interpersonal skills, 18+ age, and CPR/First Aid certifications within 30 days of hire.

Qualifications

• Minimum age of 18.
• CPR/AED and First Aid certifications required within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Responsibilities

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and tours prospective members; sells memberships.
• Build relationships with members; helps members connect with one another and to the YMCA.
• Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
• Apply all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Report work time via YMCA Clocking Method: Branch Kiosk, YMCA site phone, YMCA iPad, or timesheet.
• Attend and participate in departmental meetings
• Assist with facility tours
• Serve as a YMCA representative at special events
• Attend designated YMCA trainings and certification courses

Skills

Interpersonal skills

Customer service

Sales experience

Problem-solving

Diversity awareness

CPR/AED certification

First Aid certification

Basic computer skills

Age 18+

Job description

The YMCA of Memphis & the Mid-South is seeking a part-time Membership Associate at Schilling Farms YMCA in Collierville, TN. You will deliver friendly member service, promote memberships and programs, and maintain a welcoming lobby environment.

You will interview and tour prospective members, sell memberships, and help members connect with the YMCA community. The role requires strong interpersonal skills, 18+ age, and CPR/First Aid certifications within 30 days of hire.