Membership & Community Engagement Specialist

YMCA of Memphis & The MId; Collierville (TN); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

YMCA of Memphis & The MId in Collierville is seeking a part-time Membership Associate for Schilling Farms YMCA to deliver friendly, responsive service to members and guests, promote memberships and programs, and keep the lobby area clean and organized. You will tour prospective members, sell memberships, build relationships, and handle membership concerns while following YMCA policies.

The role involves assisting with events, attending trainings, and representing the YMCA at community

Qualifikationen

• Minimum age of 18.
• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Aufgaben

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Employee will accurately report work time via approved YMCA Clocking Method: Branch Kiosk, YMCA site phone, YMCA iPad, or timesheet.
• Attend and participate in departmental meetings
• Assist with facility tours
• Serve as a YMCA representative at special events
• Attend designated YMCA trainings and certification courses

Kenntnisse

Excellent interpersonal skills

Problem-solving

Customer service experience

Diversity & inclusion

Basic computer knowledge

Ausbildung

CPR/AED certification

First Aid certification

Jobbeschreibung

YMCA of Memphis & The MId in Collierville is seeking a part-time Membership Associate for Schilling Farms YMCA to deliver friendly, responsive service to members and guests, promote memberships and programs, and keep the lobby area clean and organized. You will tour prospective members, sell memberships, build relationships, and handle membership concerns while following YMCA policies.

The role involves assisting with events, attending trainings, and representing the YMCA at community