Membership Sales & Service Specialist

YMCA of Memphis & the Mid-South; Memphis (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

YMCA of Memphis & the Mid-South is seeking a part-time Membership Associate to deliver exceptional service to members, guests, and program participants in the branch. The role promotes memberships and programs, and ensures lobby areas are clean and organized.

A friendly, problem-solving mindset helps connect people to YMCA opportunities. Responsibilities include welcoming visitors, conducting tours, handling membership inquiries, resolving concerns, and following YMCA policies.

Qualifications

• Minimum age 18.
• CPR/AED and First Aid certifications within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people from diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Responsibilities

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Employee will accurately report work time via approved YMCA Clocking Method: Branch Kiosk, YMCA site phone, YMCA iPad, or timesheet.
• Attend and participate in departmental meetings
• Assist with facility tours
• Serve as a YMCA representative at special events
• Attend designated YMCA trainings and certification courses

Skills

Interpersonal skills

Problem-solving

Customer service experience

Sales experience

Diversity awareness

Basic computer skills

Education

CPR/AED certification

First Aid certification

Job description

YMCA of Memphis & the Mid-South is seeking a part-time Membership Associate to deliver exceptional service to members, guests, and program participants in the branch. The role promotes memberships and programs, and ensures lobby areas are clean and organized.

A friendly, problem-solving mindset helps connect people to YMCA opportunities. Responsibilities include welcoming visitors, conducting tours, handling membership inquiries, resolving concerns, and following YMCA policies.