Part-Time Membership Specialist

YMCA of Memphis & the Mid-South; Oxford (MS); On-site; USD 16,531 - 22,041; Part time

Job summary

YMCA of Memphis & the Mid-South is seeking a part-time Membership Associate for the Oxford YMCA in Oxford, MS. The role focuses on delivering exceptional member service, promoting memberships and programs, and maintaining a welcoming lobby environment.

The position requires strong communication, sales, and interpersonal skills, with certifications like CPR/AED and First Aid expected within 30 days of hire. Flexibility to work varied hours per the YMCA’s schedule is essential.

Qualifications

• Minimum age 18 and ability to work part-time.
• Certifications required within 30 days: CPR/AED and First Aid.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Responsibilities

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Employee will accurately report work time via approved YMCA Clocking Method.
• Attend and participate in departmental meetings; assist with facility tours; serve as a YMCA representative at events; attend trainings.

Skills

Customer service

Sales

Interpersonal skills

Multi-line phone handling

Basic computer skills

Education

High school diploma or equivalent

Job description

YMCA of Memphis & the Mid-South is seeking a part-time Membership Associate for the Oxford YMCA in Oxford, MS. The role focuses on delivering exceptional member service, promoting memberships and programs, and maintaining a welcoming lobby environment.

The position requires strong communication, sales, and interpersonal skills, with certifications like CPR/AED and First Aid expected within 30 days of hire. Flexibility to work varied hours per the YMCA’s schedule is essential.