Part-Time Member Services Rep — Flexible Schedule at the Y

YMCA of Pierce and Kitsap Counties; Tacoma (WA); On-site; USD 24,000 - 29,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 streaming membership

Flexible scheduling around school and

Extracurricular activity scheduling

Paid Sick Leave

EAP and mental health resources

Wellness program

LifeMart discount center

Professional training and certs

20% discount on YMCA programs

Discounts on childcare

HealthestYou Teladoc

Willamette Dental Plan

VSP Vision Plan

Job summary

The YMCA of Pierce and Kitsap Counties is seeking a Part-Time Member Services Representative at the Tacoma Center. You will greet members, assist with check-ins, and provide friendly service to members and guests to enhance their experience.

The role requires excellent communication, computer skills, and a proactive, diverse-friendly attitude. Up to 25 hours per week, opening shift, $17.51–$20.70 per hour. Join a welcoming team and grow with the Y.

Qualifications

• Minimum of two years of customer service, sales, or related experience (preferred).
• Strong customer service skills with the ability to deliver a positive and welcoming experience.
• Excellent written and verbal communication skills.
• Proficiency with computers and standard office equipment.
• Proactive work style with the ability to take initiative and follow tasks through to completion.
• Positive attitude and experience working with individuals from diverse backgrounds.

Responsibilities

• Maintain good public relations with members and always represent the best interests of the YMCA.
• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
• Assisting with basic membership transactions.
• Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.

Skills

Customer service

Written communication

Verbal communication

Computer proficiency

People skills

Diversity awareness

Background checks

Tools

POS/CRM software

Job description

The YMCA of Pierce and Kitsap Counties is seeking a Part-Time Member Services Representative at the Tacoma Center. You will greet members, assist with check-ins, and provide friendly service to members and guests to enhance their experience.

The role requires excellent communication, computer skills, and a proactive, diverse-friendly attitude. Up to 25 hours per week, opening shift, $17.51–$20.70 per hour. Join a welcoming team and grow with the Y.