Member Services Pro - Part-Time, Welcoming & Transactions

YMCA of Pierce and Kitsap Counties; Lakewood (IN); On-site; USD 24,000 - 25,000; Part time

Benefits offered by this job

YMCA membership

Flexible scheduling

Employee discounts

Training opportunities

Wellness program

Job summary

YMCA of Pierce and Kitsap Counties in Lakewood, WA is seeking a friendly Member Services Representative to greet members, assist guests, and ensure a welcoming experience at our Y facility. This part-time role offers up to 25 hours per week, weekday shifts 8AM–6PM, and a wage of $17.13 to $17.28 per hour, with paid training, discounts, and access to YMCA benefits.

Strong communication and computer skills preferred; two years of customer service encouraged.

Qualifications

• Minimum of two years of customer service, sales, or related experience (preferred).
• Strong customer service skills with the ability to deliver a positive and welcoming experience.
• Excellent written and verbal communication skills.
• Proficiency with computers and standard office equipment.
• Proactive work style with the ability to take initiative and follow tasks through to completion.
• Positive attitude and experience working with individuals from diverse backgrounds.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.

Responsibilities

• Maintain good public relations with members and always represent the best interests of the YMCA.
• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
• Assisting with basic membership transactions.
• Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.

Skills

Customer service

Sales experience

Communication skills

Computer proficiency

Proactive work style

Diversity awareness

Background checks

Training

Job description

YMCA of Pierce and Kitsap Counties in Lakewood, WA is seeking a friendly Member Services Representative to greet members, assist guests, and ensure a welcoming experience at our Y facility. This part-time role offers up to 25 hours per week, weekday shifts 8AM–6PM, and a wage of $17.13 to $17.28 per hour, with paid training, discounts, and access to YMCA benefits.

Strong communication and computer skills preferred; two years of customer service encouraged.