Member Services Pro - Flexible Part-Time at the Y

YMCA of Pierce and Kitsap Counties; Puyallup (WA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 virtual streaming membership

Flexible scheduling around school and…

Paid Sick Leave

Employee Assistance Plan (EAP)

Digital mental health counseling

Wellness program

LifeMart employee discount center

Professional training, education, and…

20% discount on YMCA programs, childca

HealthiestYou (Teladoc)

VSP Vision Plan

Job summary

YMCA of Pierce and Kitsap Counties seeks a Part-Time Member Services Representative at the Mel Korum Family YMCA in Puyallup, WA. The role greets members and guests, delivering friendly customer service and facilitating basic membership transactions.

The position emphasizes a welcoming experience, strong communication, and the ability to handle diverse situations, with compensation based on experience within the posted wage range.

Qualifications

• Minimum of two years of customer service, sales, or related experience (preferred).
• Strong customer service skills with the ability to deliver a positive and welcoming experience.
• Excellent written and verbal communication skills.
• Proficiency with computers and standard office equipment.

Responsibilities

• Maintain good public relations with members and always represent the best interests of the YMCA.
• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
• Assisting with basic membership transactions.
• Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations.

Skills

Customer service

Positive attitude

Verbal communication

Written communication

Computers/office equipment

Initiative

Tools

MS Office

Job description

YMCA of Pierce and Kitsap Counties seeks a Part-Time Member Services Representative at the Mel Korum Family YMCA in Puyallup, WA. The role greets members and guests, delivering friendly customer service and facilitating basic membership transactions.

The position emphasizes a welcoming experience, strong communication, and the ability to handle diverse situations, with compensation based on experience within the posted wage range.