Member Services Pro - Flexible Part-Time at the Y

YMCA of Pierce and Kitsap Counties

Puyallup (WA)

On-site

USD 23,000 - 28,000

Part time

14 days+
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Benefits offered by this job

Personal YMCA membership
YMCA360 virtual streaming membership
Flexible scheduling around school and…
Paid Sick Leave
Employee Assistance Plan (EAP)
Digital mental health counseling
Wellness program
LifeMart employee discount center
Professional training, education, and…
20% discount on YMCA programs, childca
HealthiestYou (Teladoc)
VSP Vision Plan

Job summary

YMCA of Pierce and Kitsap Counties seeks a Part-Time Member Services Representative at the Mel Korum Family YMCA in Puyallup, WA. The role greets members and guests, delivering friendly customer service and facilitating basic membership transactions.

The position emphasizes a welcoming experience, strong communication, and the ability to handle diverse situations, with compensation based on experience within the posted wage range.

Qualifications

  • Minimum of two years of customer service, sales, or related experience (preferred).
  • Strong customer service skills with the ability to deliver a positive and welcoming experience.
  • Excellent written and verbal communication skills.
  • Proficiency with computers and standard office equipment.

Responsibilities

  • Maintain good public relations with members and always represent the best interests of the YMCA.
  • Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
  • Assisting with basic membership transactions.
  • Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations.

Skills

Customer service
Positive attitude
Verbal communication
Written communication
Computers/office equipment
Initiative

Tools

MS Office

Job description

YMCA of Pierce and Kitsap Counties seeks a Part-Time Member Services Representative at the Mel Korum Family YMCA in Puyallup, WA. The role greets members and guests, delivering friendly customer service and facilitating basic membership transactions.

The position emphasizes a welcoming experience, strong communication, and the ability to handle diverse situations, with compensation based on experience within the posted wage range.

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