Member Experience Concierge - Part-Time, Flexible Scheduling

ymcapkccareers; Tacoma (WA); On-site; USD 24,000 - 29,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 virtual streaming membership

Flexible scheduling around school and

Paid Sick Leave accrued at 1.23 hours

Employee Assistance Plan (EAP)

Digital mental health counseling

Wellness program

LifeMart employee discount center

Professional training, education, and

Job summary

The YMCA of Pierce and Kitsap Counties in Tacoma, WA is seeking a Part-Time Member Services Representative at the Pearl Street Family YMCA. In this role you will greet members and guests, deliver friendly service, assist with basic membership transactions, and help ensure a welcoming, inclusive environment.

Qualifications include at least two years in customer service or sales, strong written and verbal communication, computer proficiency, initiative, and the ability to pass background checks;

Qualifications

• Minimum of two years of customer service, sales, or related experience (preferred).
• Strong customer service skills with the ability to deliver a positive and welcoming experience.
• Excellent written and verbal communication skills.
• Proficiency with computers and standard office equipment.

Responsibilities

• Maintain good public relations with members and always represent the best interests of the YMCA.
• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
• Assisting with basic membership transactions.

Skills

Customer service

Sales experience

Communication skills

Computer proficiency

Initiative

Diversity & inclusion

Background checks

Training compliance

Job description

The YMCA of Pierce and Kitsap Counties in Tacoma, WA is seeking a Part-Time Member Services Representative at the Pearl Street Family YMCA. In this role you will greet members and guests, deliver friendly service, assist with basic membership transactions, and help ensure a welcoming, inclusive environment.

Qualifications include at least two years in customer service or sales, strong written and verbal communication, computer proficiency, initiative, and the ability to pass background checks;