Part-Time Member Service Pro | Banking & Digital Tools

Municipal-Credit-Union; New York (NY); On-site; USD 28,000 - 50,000; Part time

Benefits offered by this job

Attendance bonus

401(k) with employer match

Overtime eligibility

Flexible paid time off

11 paid holidays annually

Job summary

Municipal Credit Union is seeking a Part-Time Member Service Representative at our Downtown Brooklyn branch. You will deliver exceptional service, assist with new accounts, loan applications, teller transactions, and digital tool adoption, while maintaining accuracy and confidentiality.

In this high-volume environment, you will build trust with members, cross-sell MCU products, and collaborate with branch teams to exceed sales and service goals.

Qualifications

• Retail banking experience is a plus.
• High school diploma or the equivalent required.
• Previous branch experience preferred, including sales and service.
• Overtime and Saturdays availability required.
• Ability to multi-task; good time management skills.
• Ability to perform in a high-volume environment with accuracy.
• Strong interpersonal, oral and written communication skills.
• Highly ethical.
• Proficiency in Microsoft Office Suite.
• Technologically proficient.

Responsibilities

• Provide excellent member service by exploring member needs and offering tailored financial solutions.
• Open new accounts, loans, and teller transactions while ensuring a welcoming experience.
• Cross-sell MCU products/services to best-fit member needs.
• Educate and assist members in adopting digital banking tools.
• Maintain confidentiality and accuracy in all member interactions.
• Support branch operations and contribute to achieving branch goals.
• Assist with everyday branch duties including lobby management and card issues.

Skills

Multitasking

Time management

Communication skills

Interpersonal skills

Confidentiality

Tech-savvy

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Municipal Credit Union is seeking a Part-Time Member Service Representative at our Downtown Brooklyn branch. You will deliver exceptional service, assist with new accounts, loan applications, teller transactions, and digital tool adoption, while maintaining accuracy and confidentiality.

In this high-volume environment, you will build trust with members, cross-sell MCU products, and collaborate with branch teams to exceed sales and service goals.