Part-Time Member Experience Specialist

Paycom; Farmington (NM); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) plan with company match

Pet Insurance

TeleHealth

Legal/ID Shield

PTO accrual (15 days first year)

Birthday paid day off

Paid federal holidays

Job summary

U.S. Eagle Federal Credit Union is seeking a part-time Member Service Representative to assist members with financial needs and provide a people-first experience.

The role involves greeting members, processing transactions, and promoting self-service banking tools, with training travel to Albuquerque required. Candidates should have 6 months to 1 year of customer service or cash handling experience and be proficient in Windows and MS Office.

Qualifications

• Six months to one year of similar or related experience.
• Customer service and/or considerable experience handling large amounts of cash required.
• Excellent written, verbal, analytical, and problem-solving skills.
• Proficient in Windows environment and Microsoft productivity software.

Responsibilities

• Personally greet each member as they enter the branch and thank them for coming in.
• Post and process member financial transactions, including deposits, withdrawals, and loan payments.
• Sell cashier checks to members and perform transfers from member accounts.
• Assist with member service requests such as address changes, debit card issuance and opening deposits.
• Answer and resolve member inquiries and conduct research on accounts as required.
• Educate members to use self-service conveniences like Mobile Banking, ATMs and online banking.
• Identify and refer products and services to support members' financial success.

Job description

U.S. Eagle Federal Credit Union is seeking a part-time Member Service Representative to assist members with financial needs and provide a people-first experience.

The role involves greeting members, processing transactions, and promoting self-service banking tools, with training travel to Albuquerque required. Candidates should have 6 months to 1 year of customer service or cash handling experience and be proficient in Windows and MS Office.