Member Solutions Specialist I - Hybrid/Remote

American Eagle Financial Credit Union Incorporated; East Hartford (CT); Hybride; USD 28 000 - 30 000; Plein temps

Résumé du poste

American Eagle Financial Credit Union Incorporated in East Hartford, CT is seeking a Member Solutions Specialist I to support members with inquiries and transactions in a hybrid work environment. The role emphasizes empathy, accuracy, and effective communication in a fast-paced setting.

The position offers full-time hours, with a pathway to work-from-home after training, and focuses on building member relationships, guiding financial decisions, and delivering exceptional service.

Qualifications

• Minimum one year in a customer service, call center, or financial services role.
• Ability to handle inquiries in a high-paced environment.
• Strong problem-solving and communication skills.

Responsabilités

• Provide professional, empathetic, and accurate assistance to members across all communication channels.
• Demonstrate active listening and ask clarifying questions to understand member needs.
• Follow established scripts and guidelines while learning to make sound judgments.
• Recognize member frustration and utilize de-escalation techniques with support from senior staff.
• Accurately perform standard transactions and account maintenance requests with close adherence to procedures.
• Identify discrepancies and elevate issues using the proper resolution path.
• Support members with basic account questions and digital banking navigation.
• Introduce members to core products and services using foundational product knowledge.
• Refer members to appropriate team members or departments when needs exceed training level.

Connaissances

Customer service

Active listening

Communication

De-escalation

Time management

Teamwork

Formation

High School Diploma/GED

Outils

CRM software

Description du poste

American Eagle Financial Credit Union Incorporated in East Hartford, CT is seeking a Member Solutions Specialist I to support members with inquiries and transactions in a hybrid work environment. The role emphasizes empathy, accuracy, and effective communication in a fast-paced setting.

The position offers full-time hours, with a pathway to work-from-home after training, and focuses on building member relationships, guiding financial decisions, and delivering exceptional service.