Member Service Representative

Paycom; Farmington (NM); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) plan with company match

Pet Insurance

TeleHealth

Legal/ID Shield

PTO accrual (15 days first year)

Birthday paid day off

Paid federal holidays

Job summary

U.S. Eagle Federal Credit Union is seeking a part-time Member Service Representative to assist members with financial needs and provide a people-first experience.

The role involves greeting members, processing transactions, and promoting self-service banking tools, with training travel to Albuquerque required. Candidates should have 6 months to 1 year of customer service or cash handling experience and be proficient in Windows and MS Office.

Qualifications

• Six months to one year of similar or related experience.
• Customer service and/or considerable experience handling large amounts of cash required.
• Excellent written, verbal, analytical, and problem-solving skills.
• Proficient in Windows environment and Microsoft productivity software.

Responsibilities

• Personally greet each member as they enter the branch and thank them for coming in.
• Post and process member financial transactions, including deposits, withdrawals, and loan payments.
• Sell cashier checks to members and perform transfers from member accounts.
• Assist with member service requests such as address changes, debit card issuance and opening deposits.
• Answer and resolve member inquiries and conduct research on accounts as required.
• Educate members to use self-service conveniences like Mobile Banking, ATMs and online banking.
• Identify and refer products and services to support members' financial success.

Job description

U.S. Eagle Federal Credit Union is a local not-for-profit, very for-people place. We are an organization that quietly does the right thing in a world that can't stop talking about doing just that. At U.S. Eagle, you can make a big impact and help create a world where people matter more than profit. As a Member Service Representative, you will assist our membership with their financial needs while embodying our people-first approach.We are hiring for a part-time (20 hours/week) position and are looking for candidates that can work a flexible/variable schedule Monday through Saturday.Pay starting at $18.70 an hour.Travel to Albuquerque for training is required for this position.We value our employees and offer generous benefits as a way of thanking our part-time staff for their hard work and dedication to our members and our community.401(k) retirement benefit that includes a company contribution and match.Pet Insurance, HUB TeleHealth and Legal/ID Shield.PTO Accrual (15 days off in the first year of employment).Paid federal holidays and paid birthday day off.These are just a few of the great benefits our employees enjoy!Essential Functions & Responsibilities:Personally greet each member as they enter the branch with an appropriate \"Good Morning or Afternoon\" and thanking them for coming in as they exit the branch, referring to them by name as often as possible. Must ask members to remove hats and sunglasses as they enter the building.Post and process member financial transactions; including but limited to, deposits, withdrawals, and loan payments. Sell cashier checks to members and perform transfers from member accounts as directed.Assist with member service requests which include but limited to address changes, debit card issuance and opening deposit accounts. Answer and resolve member inquiries. Conduct research on member accounts as required or requested.Perform a variety of miscellaneous tasks including typing, filing, completing title requests, computer input, answering phone calls and directing callers to the appropriate people.Encourage and educate members to use self-service conveniences including, but not limited to, Mobile Banking, Mobile Remote Capture, ATMs, and online banking to enhance their service experience.Identify and refer products and services that are appropriate in assisting the members financial success. Achieve all team and individual sale and service goals.Maintain in-depth knowledge of and comply with all department and security policies, procedures, and federal regulations, including BSA requirements.Other duties as assigned.Experience:Six months to one year of similar or related experience.Customer service and/or considerable experience handling large amounts of cash required.Education: High School diploma or GED.Other skills: Excellent written, verbal, analytical, and problem-solving skills. Proficient in Windows environment and Microsoft productivity software.