Part-Time Member Experience & Front Desk Associate

YMC; Chesterfield (MO); Presencial; USD 21.000 - 23.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

403(b) Savings

12% Retirement Fund

Discount on Tuition

Free YMCA Membership

Descripción de la vacante

Gateway Region YMCA seeks a part-time Welcome Center Associate to support branch membership, program and marketing objectives. You will greet members, verify participants in the system, and process registrations in the HRIS.

Responsibilities include data entry, daily closeouts, and assisting with membership inquiries. A high school diploma and excellent interpersonal skills are required, with prior customer service experience preferred.

Formación

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsabilidades

• Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system.
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count.
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensure established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work toward self-development to stay current on customer service, sales, and “Leader” procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills.
• Effectively handle conflict and member complaints, with support of the center Membership Director.
• Performs all other duties as assigned.

Conocimientos

Interpersonal skills

Problem solving

Diversity awareness

Computer basics

Educación

High school diploma or GED

Descripción del empleo

Gateway Region YMCA seeks a part-time Welcome Center Associate to support branch membership, program and marketing objectives. You will greet members, verify participants in the system, and process registrations in the HRIS.

Responsibilities include data entry, daily closeouts, and assisting with membership inquiries. A high school diploma and excellent interpersonal skills are required, with prior customer service experience preferred.