Part-Time Member Care Specialist (Frontline Support)

Dupaco Community Credit Union; Dubuque (IA); On-site; USD 28,000 - 34,000; Part time

Job summary

Dupaco Community Credit Union is hiring a Part-time Service Center Representative to join our on-site team in Dubuque, IA. You'll greet members, answer questions, and connect them with the right solutions across multiple channels including phone, chat, and ITM.

Working 20-24 hours per week on a schedule that includes weekdays and some Saturdays, you'll receive ongoing training, competitive pay at $20.85/hour, and a supportive culture that values your voice and growth within the Dupaco family.

Qualifications

• High school diploma or equivalent (i.e. GED)
• Strong customer service experience - previous call center experience is preferred, but not required
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
• The ability to work a total of 20-24 hours Monday through Friday between the hours of 10:00 AM – 4:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule

Responsibilities

• The welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members
• Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
• Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer
• Answering a wide variety of questions and resolving unusual or sensitive member situations in an accurate and timely fashion
• Collaborating with various departments to ensure our members are receiving the highest quality care possible – we seek to exceed the expectations of our members & team members in every interaction, every time

Skills

Customer service

Communication skills

Computer skills

Sales mindset

Education

High school diploma or GED

Job description

Dupaco Community Credit Union is hiring a Part-time Service Center Representative to join our on-site team in Dubuque, IA. You'll greet members, answer questions, and connect them with the right solutions across multiple channels including phone, chat, and ITM.

Working 20-24 hours per week on a schedule that includes weekdays and some Saturdays, you'll receive ongoing training, competitive pay at $20.85/hour, and a supportive culture that values your voice and growth within the Dupaco family.