Branch Services & Growth Specialist

Dupaco Community Credit Union; Cedar Rapids (IA); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

401k match

Monthly/annual incentives

Great benefits package

Job summary

Dupaco Community Credit Union in Cedar Rapids, IA is seeking a Branch Services Representative to process transactions, assist members with account management, and educate them on Dupaco products and services. The role emphasizes cross-selling, proactive outreach, and strict regulatory compliance to strengthen member relationships.

There’s a generous benefits package and incentive program, with starting pay of $21.69 per hour.

Qualifications

• High school diploma or equivalent.
• Previous customer service or equivalent experience.
• Previous cash handling experience preferred.
• Excellent interpersonal and communication skills to represent the financial institution in a positive and professional way when dealing with membership, and other staff members.
• Strong problem-solving skills, and an aptitude for learning new technologies.
• Strong attention to detail.

Responsibilities

• Process a variety of transactions for members including deposits, withdrawals, transfers, and loan payments and assist members in the lobby.
• Assist and educate members with Interactive Teller Machines (ITMs) as needed.
• Balance cash drawers and reconcile transactions at the end of the day.
• Open member accounts, including checking, savings, and CDs and offer full-family membership.
• Accurately close member accounts.
• Assist members with Visa applications by communicating approval/denial and processing balance transfers.
• Perform account maintenance tasks such as updating personal information and managing inquiries.
• Educate members on features, benefits, and fees of Dupaco products and services.
• Cross-sell Dupaco products and services by highlighting digital services and their benefits.
• Proactive outreach and outbound calls to members.
• Perform Money Makeovers and Credit History Lessons to deepen member relationships.
• Identify leads for specialized services (Mortgage Loans, Business Loans, Dupaco Insurance, etc.).
• Assist with branch operations including opening/closing procedures and cash handling equipment.
• Ensure adherence to credit union regulations, policies, and compliance procedures.
• Detect and report suspicious activities and transactions.
• Participate in branch meetings and training to stay updated on Dupaco policies.
• Perform other duties as assigned.

Skills

Customer Service

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School or better

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Dupaco Community Credit Union in Cedar Rapids, IA is seeking a Branch Services Representative to process transactions, assist members with account management, and educate them on Dupaco products and services. The role emphasizes cross-selling, proactive outreach, and strict regulatory compliance to strengthen member relationships.

There’s a generous benefits package and incentive program, with starting pay of $21.69 per hour.