Service Center Representative

Dupaco; Dubuque (IA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401k match

Benefit package

Job summary

Dupaco in Dubuque, IA is hiring a Service Center Representative. You will be the friendly voice for members, handling inquiries, resolving issues, and guiding them through Dupaco’s products and services with warmth and professionalism.

This role trains you to use multiple channels such as phone and chat, supports a team-centered culture, and offers a competitive starting pay of $20.85 per hour plus monthly and annual incentives, with a benefits package including a 401k match.

Qualifications

• High school diploma or GED.
• Strong customer service experience.
• Excellent communication skills.
• Proficient with computers and multiple programs.
• Ability to work 8:00 AM–6:00 PM on weekdays and some Saturdays.

Responsibilities

• Be the welcoming voice of Dupaco and build lasting member relationships.
• Assist members via phone, chat, ITM, and other channels.
• Identify needs, offer solutions, and educate members about products and services.
• Collaborate with departments to ensure high-quality member care.

Skills

Customer service

Communication skills

Computer skills

Professional image

Sales mindset

Education

High school diploma or GED

Job description

DBQ Operations | Voices
Dubuque, IA 52001, USA

Description

A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. In the Service Center Representative role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.85/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

Dupaco Values: Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

You’ll be:

• The welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members
• Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
• Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer
• Answering a wide variety of questions and resolving unusual or sensitive member situations in an accurate and timely fashion
• Collaborating with various departments to ensure our members are receiving the highest quality care possible – we seek to exceed the expectations of our members & team members in every interaction, every time

You’ll need:

• High school diploma or equivalent (i.e. GED)
• Strong customer service experience - previous call center experience is preferred, but not required
• To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
• The ability to work Monday through Friday between the hours of 8:00 AM – 6:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Innovative

Consistently introduces new ideas and demonstrates original thinking

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Experience

Preferred

Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.