Service Center Representative

Dupaco Community Credit Union; Dubuque (IA); On-site; USD 24,000 - 34,000; Full time

Job summary

Dupaco Community Credit Union in Dubuque, IA is seeking a Service Center Representative to greet members, answer questions, and guide them to solutions across phone, chat, and in-branch channels. You will build relationships, learn Dupaco's products, and contribute to a welcoming member experience.

This role emphasizes teamwork, strong communication, and a proactive sales mindset to meet goals. You will handle a variety of inquiries, collaborate across departments, and contribute to Dupaco’s

Qualifications

• High school diploma or equivalent (GED acceptable).
• Strong customer service experience and ability to handle diverse member inquiries.
• Professional image and ability to represent the credit union positively.
• Excellent verbal and written communication with adaptable style.
• Proficient computer use and screen navigation across multiple programs.
• Positive energy with openness to coaching and a proactive sales mindset.
• Availability to work Monday–Friday 8:00 AM–6:00 PM with some Saturdays rotation.

Responsibilities

• Be the welcoming voice of Dupaco, delivering joyful experiences and building lasting member relationships.
• Receive ongoing training and use tools to engage members via phone, chat, ITM, and other channels.
• Know Dupaco products to educate and offer solutions that meet member needs.
• Answer a wide range of questions and resolve member situations promptly and accurately.
• Collaborate with departments to ensure members receive high-quality service every time.

Skills

Customer service

Communication skills

Computer skills

Sales mindset

Multichannel support

Teamwork

Education

High school diploma or equivalent

Job description

Description

A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. In the Service Center Representative role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.85/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

#DupacoDifference. https://www.youtube.com/watch?v=Oy_rZxNXcC8

Dupaco Values

Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

You'll Be

• The welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members


• Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more


• Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer


• Answering a wide variety of questions and resolving unusual or sensitive member situations in an accurate and timely fashion


• Collaborating with various departments to ensure our members are receiving the highest quality care possible – we seek to exceed the expectations of our members & team members in an every interaction, every time

You'll Need

• High school diploma or equivalent (i.e. GED)


• Strong customer service experience - previous call center experience is preferred, but not required


• To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers


• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience


• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens


• Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals


• The ability to work Monday through Friday between the hours of 8:00 AM – 6:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule