Service Center Representative (Part-time 20-24 Hours)

Dupaco Community Credit Union; Dubuque (IA); On-site; USD 28,000 - 34,000; Part time

Job summary

Dupaco Community Credit Union is hiring a Part-time Service Center Representative to join our on-site team in Dubuque, IA. You'll greet members, answer questions, and connect them with the right solutions across multiple channels including phone, chat, and ITM.

Working 20-24 hours per week on a schedule that includes weekdays and some Saturdays, you'll receive ongoing training, competitive pay at $20.85/hour, and a supportive culture that values your voice and growth within the Dupaco family.

Qualifications

• High school diploma or equivalent (i.e. GED)
• Strong customer service experience - previous call center experience is preferred, but not required
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
• The ability to work a total of 20-24 hours Monday through Friday between the hours of 10:00 AM – 4:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule

Responsibilities

• The welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members
• Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
• Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer
• Answering a wide variety of questions and resolving unusual or sensitive member situations in an accurate and timely fashion
• Collaborating with various departments to ensure our members are receiving the highest quality care possible – we seek to exceed the expectations of our members & team members in every interaction, every time

Skills

Customer service

Communication skills

Computer skills

Sales mindset

Education

High school diploma or GED

Job description

Service Center Representative (Part-time 20-24 Hours)

Job Category: Branch/Member Support

Requisition Number: SERVI003068

• Posted : August 27, 2026
• Part-Time
• On-site

Locations

• DBQ Operations | Voices
  1000 Jackson St
  Dubuque, IA 52001, USA
• Marion
  5970 Carlson Way
  Marion, IA 52302, USA
• Grimes 1st St
  1701 E 1st St
  Grimes, IA 50111, USA

A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. In the Service Center Representative role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.85/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

You’ll be:

• The welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members
• Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
• Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer
• Answering a wide variety of questions and resolving unusual or sensitive member situations in an accurate and timely fashion
• Collaborating with various departments to ensure our members are receiving the highest quality care possible – we seek to exceed the expectations of our members & team members in every interaction, every time

You’ll need:

• High school diploma or equivalent (i.e. GED)
• Strong customer service experience - previous call center experience is preferred, but not required
• To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
• The ability to work a total of 20-24 hours Monday through Friday between the hours of 10:00 AM – 4:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule

Preferred Attributes

• Enthusiastic – Shows intense and eager enjoyment and interest
• Team Player – Works well as a member of a group
• Innovative – Consistently introduces new ideas and demonstrates original thinking
• Growth Opportunities – Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Experience

Customer Service

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.