Part-Time Medspa Receptionist & Client Experience Lead

Skin Defyne Medspa; Westwood (MA); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Welcoming environment

Training provided

Growth opportunities

Employee discounts

Performance incentives

Job summary

Skin Defyne Medspa is seeking a Part-Time Medspa Receptionist & Client Experience Coordinator in Westwood, MA. You will manage the front desk, handle appointment scheduling, payments, and communications while promoting memberships and ensuring a welcoming environment.

The ideal candidate is warm, organized, and comfortable discussing services and memberships, with strong multitasking ability and attention to detail. Join a nurse-led aesthetics practice committed to client experience.

Qualifications

• Excellent phone, written, and in-person communication skills.
• Friendly, professional, dependable, and well-organized.
• Comfortable discussing pricing and memberships.
• Able to follow scripts while remaining warm.
• Comfortable using scheduling software, email, text, and social media.

Responsibilities

• Welcome clients with a warm, professional check-in and checkout experience.
• Schedule, confirm appointments, process payments, answer calls and messages.
• Follow up with new leads and re-engage past clients.
• Educate clients about memberships, promotions, rewards, and referrals.
• Encourage rebooking and request Google reviews.
• Assist with social media posts and approved client content.
• Maintain a clean, organized front desk and welcoming space.
• Protect client confidentiality and support daily practice needs.
• Monitor voicemail, email, booking requests, and texts.
• Review schedules for missing forms or confirmations.
• Maintain client records and update contact information.

Skills

Communication

Phone etiquette

Organization

Pricing discussions

Script adherence

Scheduling software

Education

Tools

Scheduling software

Job description

Skin Defyne Medspa is seeking a Part-Time Medspa Receptionist & Client Experience Coordinator in Westwood, MA. You will manage the front desk, handle appointment scheduling, payments, and communications while promoting memberships and ensuring a welcoming environment.

The ideal candidate is warm, organized, and comfortable discussing services and memberships, with strong multitasking ability and attention to detail. Join a nurse-led aesthetics practice committed to client experience.