Medspa Receptionist

Skin Defyne Medspa; Westwood (MA); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Welcoming environment

Training provided

Growth opportunities

Employee discounts

Performance incentives

Job summary

Skin Defyne Medspa is seeking a Part-Time Medspa Receptionist & Client Experience Coordinator in Westwood, MA. You will manage the front desk, handle appointment scheduling, payments, and communications while promoting memberships and ensuring a welcoming environment.

The ideal candidate is warm, organized, and comfortable discussing services and memberships, with strong multitasking ability and attention to detail. Join a nurse-led aesthetics practice committed to client experience.

Qualifications

• Excellent phone, written, and in-person communication skills.
• Friendly, professional, dependable, and well-organized.
• Comfortable discussing pricing and memberships.
• Able to follow scripts while remaining warm.
• Comfortable using scheduling software, email, text, and social media.

Responsibilities

• Welcome clients with a warm, professional check-in and checkout experience.
• Schedule, confirm appointments, process payments, answer calls and messages.
• Follow up with new leads and re-engage past clients.
• Educate clients about memberships, promotions, rewards, and referrals.
• Encourage rebooking and request Google reviews.
• Assist with social media posts and approved client content.
• Maintain a clean, organized front desk and welcoming space.
• Protect client confidentiality and support daily practice needs.
• Monitor voicemail, email, booking requests, and texts.
• Review schedules for missing forms or confirmations.
• Maintain client records and update contact information.

Skills

Communication

Phone etiquette

Organization

Pricing discussions

Script adherence

Scheduling software

Education

Tools

Scheduling software

Job description

Part-Time Medspa Receptionist & Client Experience Coordinator at Skin Defyne Medspa

Job Description

About Skin Defyne Medspa

Skin Defyne Medspa is a growing, nurse-led medical aesthetics practice in Westwood, Massachusetts. We specialize in Botox, dermal fillers, laser hair removal, skin rejuvenation, facials, microneedling, and other treatments designed to enhance our clients' natural beauty and confidence.

We are growing quickly and looking for someone special—like you—to deliver an exceptional client experience and grow with our team!

Position Summary

The Part-Time Medspa Receptionist & Client Experience Coordinator will manage the front desk, support client communication, assist with lead follow-up, promote memberships, and help maintain a welcoming and professional environment.

The ideal candidate is warm, organized, confident on the phone, comfortable discussing services and memberships, and able to manage several responsibilities with attention to detail.

Key Responsibilities

• Welcome clients and provide a warm, professional check-in and checkout experience
• Schedule and confirm appointments, process payments, and answer calls and messages
• Follow up with new leads and reconnect with clients who have not visited recently
• Educate clients about memberships, promotions, rewards, and referral programs
• Encourage rebooking and request Google reviews from satisfied clients
• Assist with social media posts, stories, and approved client content
• Keep the front desk and common areas clean, organized, and welcoming
• Protect client confidentiality and support the daily needs of the practice

Administrative Support

• Monitor voicemail, email, online booking requests, and text messages
• Review the schedule for missing forms, deposits, or confirmations
• Maintain client records and update contact information
• Track supplies and notify management when items need to be reordered
• Assist with opening and closing front-desk procedures
• Complete other reasonable administrative duties that support the practice

Qualifications

• Previous receptionist, customer service, sales, hospitality, spa, or medical office experience preferred
• Excellent phone, written, and in-person communication skills
• Friendly, professional, dependable, and well-organized
• Comfortable discussing pricing and confidently presenting memberships and packages
• Able to follow scripts while still sounding warm and natural
• Comfortable using scheduling software, email, text messaging, and social media
• Strong attention to detail and ability to multitask
• Interest in skincare, wellness, beauty, or medical aesthetics
• Must be punctual and available for four 6-hour shifts per week

What We Offer

• Welcoming and supportive work environment
• Training on services, memberships, policies, and client communication
• Opportunity to grow with Skin Defyne Medspa
• Employee discounts on treatments and skincare products
• Performance incentives may be available based on membership sales, rebooking, lead conversion, and client retention