MedSpa Front Desk Receptionist

Skin Solutions NY; New York (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

Skin Solutions NY is seeking a part-time MedSpa Front Desk Receptionist to be the first face clients meet, delivering warmth, professionalism, and polish. You will greet clients, manage check-in/check-out, answer phones and emails, schedule appointments, process payments, and maintain confidential patient records in a fast-paced, brand-driven environment.

The role requires strong communication, excellent organization, and a professional presentation in line with a leading wellness and beauty

Qualifications

• Experience in professional office reception or administrative support.
• Experience in a MedSpa, dental office, or medical setting is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Welcome and check-in/check-out clients with warmth and efficiency.
• Answer calls and emails, schedule and confirm appointments across channels.
• Coordinate daily schedules across providers and rooms.
• Process payments and manage billing questions.
• Maintain accurate patient charts and confidential records.
• Support clinical staff and keep front desk organized in a fast-paced environment.
• Ensure reception area reflects the brand and is welcoming.

Skills

Communication Skills

Organization & Attention to Detail

Professional Presentation

Composure Under Pressure

Tech Comfort

Tools

Microsoft Office

Job description

MedSpa Front Desk Receptionist

Job Description

We are recruiting for a Front Desk Receptionist to join our vibrant MedSpa team! In this role, you'll be the first face our clients encounter — setting the tone for their entire visit with warmth, professionalism, and polish. You'll contribute to our fast-moving office with exceptional organizational and communication skills, helping ensure every client interaction reflects the highest standards of our brand.

This is a part-time position, ideally 1–2 days per week between Monday and Saturday, with some flexibility around scheduling. There is potential for additional days for the right candidate as our needs grow.

Familiarity with a MedSpa, dental office, or similar medical/aesthetic setting will make you a standout candidate!

What You'll Do — Key Responsibilities

• Client Check-In/Check-Out: Greet clients warmly upon arrival and manage a smooth, efficient check-in and check-out process.
• Phone & Email Management: Answer and route incoming calls, respond to emails, and schedule/confirm appointments with excellent communication skills across all channels.
• Scheduling & Calendar Management: Coordinate the daily schedule across multiple providers and treatment rooms, balancing bookings, walk-ins, and last-minute changes.
• Payment Processing: Process payments accurately, handle billing questions, and maintain organized, up-to-date financial records.
• Patient Charts & Records: Maintain accurate and confidential patient charts and intake forms, ensuring all documentation is complete and compliant with privacy standards.
• Multitasking in a Fast-Paced Environment: Juggle front-desk duties, support clinical staff, and problem-solve on the fly, all while keeping the front office running smoothly.
• Client Experience: Maintain a clean, welcoming, and organized reception area that reflects a leading wellness and beauty brand.
• Team Support: Communicate effectively with providers and support staff throughout the day to keep operations coordinated and clients informed.

What We Are Looking For

• Experience: Prior experience in professional office reception, administrative support, or customer service preferred. Experience in a MedSpa, dental office, or other medical/aesthetic setting is a major plus.
• Communication Skills: Excellent verbal and written communication, with the ability to interact comfortably and professionally with clients, providers, and team members.
• Organization & Attention to Detail: Strong multitasking abilities and high attention to detail, particularly when processing payments and maintaining patient charts.
• Professional Presentation: Polished appearance and demeanor aligned with a leading wellness and beauty brand.
• Composure Under Pressure: Punctuality, strong time management, and the ability to stay composed and solutions-oriented in a fast-paced environment.
• Tech Comfort: Comfortable learning scheduling and payment software; experience with medical, dental, or MedSpa-specific practice management systems is a plus.
• Team Player: Able to work effectively both independently and as part of a team, with a proactive, can-do attitude.

Experience Requirements

• Microsoft Office (Word, Excel, PowerPoint): 1 year (Required)
• Office Front Desk or Reception: 1 year (Required)
• MedSpa Front Desk: 1 year (Preferred)